Claim management is a major concern for insurance companies. Effective claim management can save your company effort and money while improving customer satisfaction and customer retention. Although manual paperwork may be required, tools and technologies such as claim management software can help businesses automate processes to increase profitability. The claim process is an important moment in customer relationships in non-life insurance. To maintain and expand market share, insurers need to focus on improving their customers' experience through online processing The purpose of this investigation was to improve the fraud prevention policy when processing insurance claims online. In particular, we are looking for answers to achieve the following goals: 1.) To determine the degree of effectiveness of online claims processing for motorcar insurance. 2.) To identify the different variables that help in preventing fraud. 3.) To know the recommendation offered by the respondents on insurance training. 4.) To describe the different fraud in claims processing for motorcar insurance in terms of gravity. 5.) To develop an enhanced policy on how to prevent fraud in motorcar insurance claims. A descriptive method was used in this study. In selecting 60 car employees and customers, researchers used the purposive sampling and structured questionnaires were used as the primary means of 60 respondents. Random interviews with owners, managers and customers were conducted as part of a meeting with a group of respondents. Statistical tools used to display, analyze, and interpret data are percentages, weighted averages, Likert scales, and rankings. The most important conclusions are: 1. ) Younger generations or young professionals still preferred to insure their vehicles in the event of an accident, especially in these times when traffic is increasing, with the service provider's excellent insurance concept. 2.) More and more male customers prefer insurance services. They are more aggressive driving style. These drivers assume a high probability of an accident. 3.) Married vehicle owners are more responsible driver. It is believed that by getting insurance coverage for the utility of the vehicle, they will appreciate their vehicle more.